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PaymentStream™ AFT

Automated Funds Transfer

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Automated Funds Transfers (also known as AFT) are pre-authorized debits and direct deposit transactions. AFTs are ideal for reoccurring payments like payroll, strata fees, and supplier payments.

Members can use Central1’s PaymentStream™ AFT web-based application to either input and process transactions or upload a file created from an accounting software (such as an AFT CPA Standard 005 file). PaymentStream™ AFT is a self-serve product.

PaymentStream™ AFT key features

  • Keep track of AFT transactions
  • Save time and money by speeding up transactions
  • Automate payments
  • Mitigate transaction risk
  • Download detailed reports with an 18 month history

PaymentStream™ AFT training videos

For the best experience, please use Google Chrome to view the YouTube training videos. Training videos are listed by service type - click on each link to learn more.

2-step security

AFT users require 2-Step Security to access PaymentStream AFT.

2-Step Security is a method of authenticating a user by confirming two factors of authentication: a username and password and a physical Hard Token or Soft Token on a smartphone. The token is required to access the new PaymentStream AFT application.

Logging in with a Soft Token

Logging in with a Hard Token

PaymentStream™ AFT Login Trouble Shooting

Soft Token “Invalid security code”

When using a soft token for login, if the time settings on the mobile phone and PC are different this can cause an “invalid security code” error. Users must ensure that both their mobile phone and PC are set in the same time zone.

“Invalid Password” or “Unauthorized User” error message

The “Invalid Password” or “Unauthorized User” error messages are often caused by either accessing the AFT service using a bookmark or due to browser caching.

Please note the following requirements for PaymentStream Login:

  1. It is best to log in using Google Chrome, recommend private/Incognito mode
  2. Start by clearing cache

In Chrome:

  1. Click on the 3 dots at the top right
  2. Go to Settings
  3. Click Advanced at the bottom of the page
  4. Click on Content settings under the Privacy and Security category
  5. Click on Cookies
  6. Click add for Clear on exit
  7. Type in [*.]central1.com
  8. Click Add

This will delete all cookies from *.central1.com when you close the browser. 

  1. Manually enter the PaymentStream website, do not use a bookmark (you can copy and paste the URL): https://www.coastcapitalsavings.com/aft
  2. Username - is case sensitive with no spaces, best to type in vs copy and paste
  3. Password - must type it in exact – do not copy and paste

Password tips:

  • Once you have a Temporary Password from Coast, you must log in within 72 hours, otherwise, the temporary password will expire
  • When you log in with the Temporary Password, the system will prompt you to reset your password
  • You must use a NEW password each time you reset

Login Steps:

Enter your user ID and temporary password. The system will prompt you to change your password. Passwords for users in PaymentStream AFT must:

  • be a minimum of eight (8) characters in length
  • contain at least one (1) upper and lower-case character
  • contain at least one (1) non-alphanumeric character
  • contain at least one (1) numeric character
  • not be the same password used as the last 24

Note: It is recommended to use a pass-phrase as these are harder to guess (e.g., “deskchairphonemug”)

Support Contacts:

Toll-free in North America: 1.888.517.7000 (option 3)

Metro Vancouver: 604.517.7000 (option 3)

Greater Victoria: 250.483.7000 (option 3)

Email: business@coastcapitalsavings.com

Troubleshooting Common Issues

The items below provide detail on how to avoid or correct common issues/errors when using the AFT service.

Accessing the URL for the AFT system from a bookmark can cause errors when attempting to access the system. It is recommended to copy/paste or type in the following URL to access the system.
The system stores user ID credentials in the browser cache, which can lead to issues when an individual is signing in. To help avoid this issue the following options are recommended.

1. Access the AFT Service using a private/incognito browser

2. Update browser setting options to clear cache when the browser is closed:
  • ​​Chrome: 
    • Click on the 3 dots at the top right 
    • Go to Settings 
    • Click Advanced at the bottom of the page 
    • Click on Content settings under the Privacy and security category 
    • Click on Cookies 
    • Click add for Clear on exit 
    • Type in [*.]central1.com 
    • Click Add
      This will delete all cookies from *.central1.com when they close the browser.​

  • Internet Explorer:
    • Click on the gear on the top right 
    • Check Delete browsing history on exit under Browsing history
      This will clear all cookies when you close Internet Explorer, not just central1.com only.

  • Firefox:
    • Click the 3 dashes on the top right 
    • Go to Privacy tab 
    • Change History to User custom settings for history 
    • Check Keep until I close Firefox
      This will clear all cookies when you close Firefox, not just central1.com only.

  • Edge:
    • Click the 3 dots on the top right 
    • Go to Settings 
    • Click Chose what to clear under Clear browsing data 
    • Select the items you want to clear when you close Edge, enable Always clear this when I close the browser
      This will clear all cookies when you close Edge, not just central1.com only.​
When signing in to the new AFT service keep in mind that the user IDs are case sensitive. Ensure the individual is entering the user ID in the same case as when it was provided to them (usually all lowercase).
When using a soft token for login, if the time settings on the mobile phone and PC are different this can cause an “invalid security code” error. Users must ensure that both their mobile phone and PC are set in the same time zone.
The “Invalid Password” or “Unauthorized User” error messages are often caused by either accessing the AFT service using a bookmark, or due to browser caching. Refer to Avoid Using a Bookmark, and Browser Caching for tips to help avoid these errors.
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