Coast Online® Business Banking Support

Learn how to set up your new username, password and security code credentials on our Getting Started page.

1. From the login screen, click Forgot Password

2. Enter your username

3. Enter your email or phone number

4. Follow the instructions that are emailed or texted to you

See our Accessing Digital Banking on a computer section for more details.

1. Select Accounts on the left menu to bring up the Account Overview page
2. From the list of memberships and accounts, select the account that you wish to view the transactions history
3. Once you’re on the Account Details page, select the Transactions tab to see your transactions history

You can also choose to download the currently viewable transactions history by using the Export button on the bottom of the transactions history table.

Account Groups allows you to create customized groups of accounts to make it easier to organize and find your accounts.

Creating an account group

1. From the main menu, expand the Accounts section and select Account Groups to arrive on the Manage Account Groups page
2. Select the Create Account Group button
3. In the Account Group Name field, give a name for your account group
4. In the Accounts to group section, select the accounts you wish to have in the account group
5. Select the Create account group button to finalize your selection

Using Account Groups

You can use account groups to organize your accounts and make them easier to find and select on transaction pages such as:

• Pay Bills
• Transfers

Managing Account Groups

You can manage your existing account groups by going to

1. In the main menu, expand the Accounts section and select Account Groups
2. You’ll see a list of account groups that you’ve created. You can perform the following actions on the account group of your choice:
   • Shared: Toggles on/off the visibility of the account group to other users
   • Visible: Toggles on/off visibility of the account group for yourself
   • Edit: Change the account group name, add/remove accounts
   • Delete: Remove the account group

A direct deposit is a secure electronic transfer of funds deposited directly into your bank account. Direct deposit replaces the need to issue payments by paper cheque.

Pre-authorized payments (also known as pre-authorized debits) are payments that are set up to debit an account and credit an external company.

1. Go to Accounts on the left menu
2. Select the membership and account that you wish to get the transit number, institution number and account number for
3. Once you're in the Account Details for that account, select the Account Summary
4. In the first column under Account Information and you should see the Transit number, institution number, and account number

1. Sign in to digital banking
2. From the menu, click Bill Payments and select Pay Bills
3. Choose the account you’d like to pay from
4. Select the bill vendor and enter the payment amount
5. Click Continue and confirm your payment

If additional approvals are required, your bill payment needs to be reviewed and accepted by an approver before it is processed.

If you pay the same amount to the same vendor on the same date each month, consider setting up a recurring bill payment and let us do the rest.

1. Sign in to digital banking
2. From the menu, click Bill Payments and select Pay Bills
3. Click the Recurring tab
4. Under Pay from, Choose the account you’d like to pay from
5. Next set the payee in the Pay to selection
6. Set the amount and frequency of the payment
7. Select Continue and follow the rest of the prompts

You can schedule bill payments up to one year in advance.

1. Sign in to digital banking
2. From the menu, click Bill Payments and select Pay Bills
3. Specify the vendor and amount you with to pay
4. Change the payment date and click Continue

You can review and edit your scheduled payments by clicking on View Upcoming Payments from the menu.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

1. Sign in to digital banking
2. From the menu, click Bill Payments and then View Upcoming Payments
3. Find the payment you wish to cancel and click on the details icon next to the account column
4. Review the payment details to confirm this is the correct payment you wish to cancel
5. Click Delete
6. Confirm the cancellation

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

You can pay multiple bills in one transaction. On Coast Online® Business Banking, you can simply enter additional payments on the same screen.

To set up

1. Sign in to digital banking through a computer
2. From the menu, click Bill Payments, then Pay Business Taxes
3. Choose a membership that you would like to associate with your CRA Program Account Number
4. Click Add payment type
5. Select CRA payment type and choose Payroll and source deduction
6. Enter in your CRA program account number, select the membership(s) you would like to add it to then click Continue
7. Review the information for accuracy and click Submit

To pay

1. From the menu, choose Pay Business Taxes, and then select the membership that you had associated with your CRA Program Account Number
2. Choose Payroll and source deduction from the list of CRA Payment Types with the desired CRA Program Account Number
3. Select the File / pay icon and fill in the information required. Follow the rest of the prompts on screen

If additional approvals are required, your payment needs to be reviewed and accepted by an approver before it is processed.

You pay Provincial Sales Tax (PST) like a regular bill payment. Set up a new bill payment vendor and search for “BC PROV SALES TAX”. Use your PST account number when registering the bill payment vendor.

Check out the Pay Bills topic for more information.

If additional approvals are required, your payment needs to be reviewed and accepted by an approver before it is processed.

1. Sign in to digital banking through a computer
2. From the menu, click Bill Payments, then Pay Business Taxes
3. Choose a membership that you would like to associate with your CRA Program Account Number.
4. Click Add payment type
5. Select CRA Payment Type and choose either GST/HST 34 Filling and Remittance, GST/HST Amount Owing Remittance (RC159), or GST/HST Interim Payments Remittance (RC160) depending on your tax payment requirement
6. Enter in your CRA program account number, select the membership(s) you would like to add it to then click Continue
7. Review the information for accuracy and click Confirm
8. Click back in to Pay Business Taxes, locate the Account you’d like to pay and click on the file icon
9. Fill in the information required, click Continue and follow the rest of the prompts on screen

If additional approvals are required, your payment needs to be reviewed and accepted by an approver before it is processed.

1. Sign in to digital banking through a computer
2. From the menu, click Bill Payments, then Pay Business Taxes
3. Choose a membership that you would like to associate with your CRA Program Account Number
4. Click Add payment type
5. Select CRA Payment Type and choose Corporation Tax (RC 159/RC 160)
6. Enter in your CRA program account number, select the membership(s) you would like to add it to then click Continue
7. Review the information for accuracy and click Confirm
8. Click back in to Pay Business Taxes, locate the Account you’d like to pay and click on the file icon
9. Fill in the information required, click Continue and follow the rest of the prompts on screen

If additional approvals are required, your payment needs to be reviewed and accepted by an approver before it is processed.

You can pay Payroll and Source Deductions, Provincial Sales Tax (PST), Goods and Services Tax (GST) and Corporation Taxes. Check out the above tutorials for instructions on how to do it.

Yes, when setting up your delegate you can give them access to pay your business taxes.

While the funds will exist your account immediately, it can take up to 3 business days for the transactions to be processed and received.

When making a payment for your business taxes, you will need to specify the payment type and it needs to match the type of remittance voucher that you were provided by CRA. They are as follows:

1. RC158- Payment on filing (Use when sending a payment along with a return. Form RC158 will show the tax year-end)
2. RC519- Amount owing (For the amount owing on an existing debt or to make an advance deposit for an anticipated reassessment)
3. RC160 - Interim Payments (For interim payments for a tax year-end that CRA has not yet processed a return)

Make sure you read the instructions on screen carefully, keep receipts and confirmation of payment, and remember that they can take up to three business days to be applied to your CRA account. You can view your CRA bill payment history by clicking on Pay Bills > Pay Business Taxes, then the clock icon next to the Account you wish to review.

To transfer money between accounts in your memberships:

1. Sign in to digital banking
2. From the menu, click Transfers then Transfer Funds
3. Select the account to make the transfer from and where it will transfer to
4. Specify the amount and click Continue

On this screen you also have the option to schedule a transfer in the future, or set a recurring transfer, which is a great way to build your savings account.

If additional approvals are required, your transfer needs to be reviewed and accepted by an approver before it is processed.

It is quick and easy to transfer funds to another Coast Capital membership. All you need is their membership number.

1. Sign in to digital banking
2. From the menu, click Transfers then Transfer Funds
3. Select the account you wish to transfer funds from
4. Select Inter-membership to transfer to another membership number and enter the destination membership number
5. Specify the amount and click Continue

If additional approvals are required, your transfer needs to be reviewed and accepted by an approver before it is processed.

Interac e-Transfers are not yet available on Coast Online Business Banking®.

Transfer Queue allows you to queue up multiple transfers and process them at once. The transfer queue can also be saved as file and restored at a later time. This is handy if you make a lot of repeat transfers.

Adding to the transfer queue

1. Create a transfer by selecting Transfers from the main menu and then Transfer Funds
2. Enter in your transfer details and the amount
3. Under Timing, Select Now
   
   Note: The option to add to the transfer queue is not available for transfers with a set date or with a recurrence
   
   
4. Enter in the remaining details and select Continue
5. On the review screen verify your transfer details and then click on Add to queue
6. You will receive confirmation that the transfer was successfully added to the queue
7. Repeat the instructions for other transfers you would like to add to the transfer queue
8. When complete go to Transfer Queue from the main menu to view the transfer queue

Saving your transfer queue for repeat transfers

Your transfer queue can be downloaded as a file and restored to perform repeat transfers. This is handy if you frequently perform transfers from the same set of accounts. To download your transfer queue as a file:

1. Go to Transfer Queue from the main menu
2. Select Download transfer list from the top of the Transfer Queue page
3. Save the file on your computer

Restoring a transfer queue from a downloaded file

1. Go to Transfer Queue from the main menu
2. Select Upload transfer list and browse for a previously downloaded transfer list
3. Your previous transfer list items will show in the transfer queue

You can transfer funds between your USD and CAD chequing accounts. Unfortunately, USD to USD transfers are not available at this time.

If you have a recurring or scheduled transfer you would like to cancel, follow these steps.

1. Sign in to digital banking
2. From the menu, click Transfers then View Upcoming Transfers
3. Click the details icon next to the amount column of the transfer you wish to cancel
4. On the scheduled transfer details screen, verify that this is the upcoming transfer you wish to delete
5. Select the delete button

Yes, wire transfers can be done online by following these steps:

1. Sign in to digital banking
2. From the menu click Transfers then Wire Transfers
3. Fill in the fields and click Continue
4. Review your wire transfer and click Confirm

See also Wire transfers

1. Sign in to digital banking
2. From the menu click Transfers then Wire Transfers
3. Fill in the fields and click Continue
4. Review your wire transfer and click Confirm

Send this transfer often? Consider setting it as a Favourite from the receipt page to save time in the future.

If additional approvals are required, your wire transfer needs to be reviewed and accepted by an approver before it is processed.

Refer to information on the Wire Transfers page.

eStatements are a convenient, environmentally friendly way to receive your monthly statements online

To change your monthly statements from paper to eStatements, contact your Relationship Manager and we’ll get you set up.

Things you should know

• You’ll receive your first eStatement on the next statement cycle. Depending on when you opted in to eStatements, you may receive one final paper statement
• Your eStatements will be available in online banking under Account Overview

To view and export your historical eStatements follow these steps.

1. Sign in to digital banking through a desktop computer
2. From the menu, select Accounts, then View eStatements
3. From the membership tab, Select the membership you wish to export the eStatement for.
4. Select the year and then click on Search
5. If eStatements are available, you will see a list of monthly eStatements for the membership you selected in step 3
6. Click the eStatement you would like to download and it will open as a PDF

Alternatively, you can use Account Groups to group together memberships you frequently export statements for. If you choose this option, you can only set a specific month and year.

1. Sign in to digital banking through a desktop computer
2. From the menu, select Accounts, then View eStatements
3. Select Account Groups then Select the account group you wish to export the eStatements for.
4. Select the month and year and then click on Search
5. Choose the eStatement you wish to download

eStatements are a free and environmentally friendly alternative to paper statements.

Key features:

1. It's free. Coast Capital eStatements are absolutely free. (Please note, if you don’t switch to free eStatements you will be charged a monthly fee per membership to cover the cost of production and postage for paper statements). Please see Business Service Fees page for details.
2. It's convenient. Access your current and past statements anytime from your computer or laptop. We'll even send you an email to let you know when the statement is ready for viewing in digital banking.
3. It's secure. Your eStatements are securely held in digital banking. Only you can sign in to access your statement information.
4. It's space-saving. There's no need for you to file and store piles of paper any longer. Your eStatements are securely saved and accessible for seven years.

No, eStatements will replace your paper statements.

No, it's free!

If you’re looking for a specific transaction or time period in an account, you can filter your account activity. Here’s how to do it.

1. Sign in to digital banking through a computer
2. From the Accounts screen, click on the account you wish to view transaction activity for
3. Once on the account details page, you can either use the view selection to change to your desired time frame. You can also click on the filter icon  and specify the date range you wish to display. You can filter by date, month, or transaction type (e.g. bill payments only)
4. Click Apply filters
5. To save your results click the Export icon at the bottom of the page

1. Go to Accounts on the left menu and select a membership and an account that you wish to export your transaction history
2. Once you are in the Account Details select the Transactions tab (selected by default) and you should see a list of transactions
3. Scroll to the bottom of the transactions table and select the Export button
4. Choose an export format and then select the Export button. You have the option of exporting the transactions in different file formats:

• CSV (for spreadsheet software like Microsoft Excel)
• Microsoft Money
• PDF
• Quickbooks
• Quicken
• Sage 50
• Xero

A delegate is someone like an employee, accountant or lawyer who can perform business transactions on your behalf, through digital banking only. You can control what transactions your delegates can perform.

You can have unlimited delegates.

Contact your Relationship Manager and we’ll add/change/remove the delegates you need. We’ll also set any limits or permissions you need for the delegates.

Once staff has setup the delegate account, the delegate will receive an email with instructions on how to sign in to digital banking and to complete their account setup.

If a delegate forgets their password, they can select Forgot password from the sign in screen.

Our staff can help you create custom permissions and limits for your delegates.

If you have a two to sign business membership, when you or another signer initiates a transaction, it may require approval by the other signer. Here’s how to approve pending transactions.

1. Sign in to digital banking through a computer or our mobile app
2. From the menu, tap Business Administration, then Review Pending Transactions
3. Find the pending transaction, review it and tap Approve or Reject

If you have a multi-signer business membership, your transaction may be initiated but not yet approved. If you initiated the transaction, ask another signer to approve it. If a different signer initiated it, it may need your approval. Check out our tutorial above titled “View and approve pending transactions” to learn how to view pending transactions.

These are available under Business Administration within digital banking. To view and manage pending transactions follow the tutorial above titled “View and approve pending transactions”.

Save time by creating a list of your frequent transactions with Favourites. This feature is available for transfers and payments.

1. Log in to digital banking
2. Complete the transaction that you would like to set as a favourite. Once the transaction is completed, select Add to Favourites
3. Create a name for the transaction and select Add to Favourites

Once you’ve set a transaction as a favourite, you’ll see it saved on your My Accounts dashboard when you sign in. Select the Favourite transaction to initiate it. You can also find your Favourites by selecting “Settings” from the menu, then “Favourite Transactions”.

If you would like to dedicate an account or a membership for a specific purpose, you can give it a custom name.

1. Sign in to digital banking
2. From the menu, go to Settings and then Customize Accounts
3. Click the pencil icon next to the account or membership you want to rename
4. Enter a new name for the account and click the green check icon

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “ ” at the top right of the browser, then “More tools”. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “ ” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “ ” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “ ” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

Accessing Digital Banking on a computer

Supported Desktop Browsers

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

• Apple Safari (latest version)
• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Microsoft Edge (latest version)
• Microsoft Internet Explorer 11

Supported Mobile Browsers

• Apple Safari on iOS 13 or higher
• Google Chrome on Android 5 or later

To access online banking through your mobile browser, simply visit https://business.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Business Banking site, you are secure through our use of Secure Sockets Layer (SSL) technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Business Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features.

For more information on our use of cookies, please review the Use of Cookies section in our Privacy Policy.

To use digital banking, you must ensure that you have not disabled your browsers’ ability to accept cookies (particularly first-party session cookies). For more information on enabling, and disabling cookies within your browser, please review your browsers’ help section.

JavaScript

To view interactive elements of our site and sign in to Coast Online Business Banking, you must enable your computer's web browser to accept JavaScript. For more information on enabling Javascript within your browser, please review your browsers’ help section.