Here are the improvements you will see:
- Easier tracking functionality. You will have access to both ‘Requested’, ‘Send’ and now ‘Received’ e-Transfer history for e-Transfers processed after April 8.
- Greater detailsfor your record-keeping purposes.
- Extra remittance datawill be available in e-Transfer history for send and receive, including fields such as contact details (name, phone number, address and email), invoice number, invoice date, invoice total, tax ID number, and adjustment notes and amounts for discounts or promotions.
- Easier navigation when depositing to your Coast Capital account. Coast Capital will appear as its own institution on the landing page of the Interac gateway, whereas previously we were listed under the Credit Union dropdown.
Prepare for the e-Transfer outage on April 8
e-Transfers will be unavailable starting at 5 p.m. PT on April 8 to 5 a.m. PT on April 9 and Digital Banking will be offline from 11 p.m. PT on April 8 to 5 a.m. PT. on April 9
IMPORTANT: Any changes you make specifically to your 'e-Transfers Profile', 'Manage Recipients page' and 'Auto-Deposits' between April 1 - 8, will need to be re-entered following the upgrade to the e-Transfer service.
To prepare, you may wish to:
- Avoid delays in payments due April 8 by sending your e-Transfer payment in advance of the outage.
- Save your email notices for transactions before April 8, if you wish to keep a copy of your e-Transfer history for your records. Transaction history will still be available (including amount and posting details) within Account Details in digital banking. Following the outage, history will be available for transactions that occurred after April 8. Going forward, e-Transfer history will always be available, and more details will be accessible including both ‘send’ and ‘received’ history.
We have worked hard to keep the outage to a minimum to minimize any impact to your banking experience. We apologize for any inconvenience you may experience.
Sending and Receiving e-Transfers on April 8
e-Transfer deposits
If you are expecting an e-Transfer during the outage period, it will be available for you to receive following the upgrade. For members signed up for auto-deposit and expecting an e-Transfer, it will automatically be deposited to your account after the outage,
Sent e-Transfers
If you have sent an e-Transfer that has not yet been accepted, the outage will not impact its delivery. However, please ensure that all pending e-transfers have been accepted or cancelled before April 8. As of April 8, pending e-transfers cannot be re-sent, cancelled, or viewed by the sender. If the e-Transfer is not cancelled or accepted, the funds will be automatically credited back into your account within 60 days.
Small Business e-Transfers
If you are a Small Business Member using our Small Business Digital Banking Platform, please ensure that any e-Transfers requiring second delegate approval are approved before April 8. After the outage, any e-Transfers that have not been approved will be erased. Any bill payments, internal or external transfers or CRA Business Tax payments will not be impacted, they will still appear for second approval after the outage period.
Other important details to know:
History of transactions
The transaction history for transactions made before April 8 will no longer be available on the e-Transfer history page. Transaction history will still be available (including amount and posting details) within your Account Details in digital banking and Coast Capital still retains this information in our system. If you wish to keep a copy of your e-Transfer history for your records, we recommend saving your email notices for these past transactions. Going forward, e-Transfer history will always be available, and more details will be accessible including both ‘send’ and ‘received’ history.
Process for accepting e-Transfers
When selecting which financial institution you wish your e-Transfer to be deposited into, Coast Capital will now be listed prominently in the list of financial institutions on the Interac gateway landing page. Previously, we were within the BC Credit Union dropdown.
See the below image for an example of what the Interac gateway looks like: