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Banking Outside the Branch

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Your well-being is our top priority.

We understand that times are still challenging, and we will continue to do all we can to meet your needs and keep our members and employees safe. While our branches remain open, we encourage members to use our remote banking options to complete almost all banking transactions from the safety of their own home. Here are all the different ways you can bank remotely.

Remote Banking Options

Don’t worry, we provide the same simple and helpful service across all our channels.

Popular transactions you can do outside the branch.

Transactions
ATM
Online Banking
Mobile App
Advice Centre
Cash Deposit

✔

Cash Withdrawal

✔

Cheque Deposit

✔
✔

Bill Payment
a
✔
✔
✔

Transfers
a
✔
✔
✔
✔

Stop Payments
a
✔

Popular transactions you can do outside the branch

Transaction
Remote Options
Cash deposit
ATM
Cash Withdrawal
ATM
Cheque Deposit
ATM,
Mobile App
Bill Payment
Online Banking,
Mobile App,
Advice Centre
Transfers
ATM,
Online Banking,
Mobile App,
Advice Centre
Stop payments
Advice Centre

Getting started with digital banking?

We'll help every step of the way.

Hesitant about digital banking? Don't be. Consider us your very own digital tour guide. We have the answers to all your questions and are there every step of the way. We’ll help you set up your username, password and your contact information to receive one-time security codes. Watch our video for a sneak peek.

Ready to get started? 
Learn more 
Already use digital banking?

Check out our tutorials and answers to common questions.

Learn more 
Have questions? We're here to help.
Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.
Email us

Please contact the Financial Consumer Agency of Canada if you have a complaint about a federally regulated financial institution, questions or concerns about the impact of these difficult times on your bank account, your savings or your credit products. You can communicate with them by filling out this form, through mail or calling their Consumer Contact Centre at 1.866.461.3222.